IT Support Manager
1 position, Kishoreganj Field Office
The duration of the proposed contract is up to September 28, 2020.
I. Job Summary: |
The IT Support Manager (ITSM) is charged with overall supervision and ensuring IT support to the Single Project Regional Office and all field and team offices within the Region. Her/his major responsibilities will include but not limited to: LAN/WAN Administration, Internet & Email systems management, Design & Implementation of Regional IT infrastructure, Desktop and Hardware Support, Network Support, Telecommunication support, Anti-Virus Measures, IT Hardware & Software Inventory Management, Implement of IT Policies & Procedures, Capacity building of IT users. Supervise and operate Regional IT Helpdesk and pool equipment. Ensure overall IT support at region. In addition to the above, s/he may need to provide day-to-day supervision and guidance to field office Focal Point, IT Focal Persons or Project Technical staff (where applicable). S/he will be required to provide technical support to the users of the software like SPSS, AutoCAD, CTS & other commodity software, IMS, FMS, Petty cash, Leave, Bridger etc. S/he also requires to work independently and as a team member. S/he will be required to make necessary visits to all Field/Hub/Team offices/Warehouse in the Region and to the CBHQ as and when required. S/he will coordinate all field visits within the Region. Keep abreast of latest development in the IT industry and maintain positive liaison with vendors/suppliers of IT services and equipment. |